Vacation RentPro - Customer Comments

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Customer Comments

The following are just some of the many comments from our customers using Vacation RentPro.

Your software has already paid for itself many times over. Prior to Vacation RentPro we used 3 reservation binders filled with grids. Throughout each booking cycle we would end up typing the same information multiple times into the computer on various correspondence using over 150 different documents. We additionally had a series of spreadsheets we maintained. Now, using the software's "Document Templates" feature, we only maintain one version of our rental agreement and other documents. Generating emails and documents is now done by just clicking a button – super easy! We even set it up so that the software additionally attaches a travel insurance PDF file to the message. Prior to your software, it was a time consuming process to manage payments due and sending reminders. We now click “sort by status” and all the “red” (late) guests are immediately displayed. We can click a button next to each one to generate a completely personalized email, politely reminding the customer that payment is now due. Time savings is probably 90%. Management reports, cleaning reports.... No need for spreadsheets, we just click a button! The report is emailed automatically - Owner reports, etc. – awesome! We can also create a variety of reports showing how each villa is performing compared to last year and the year before that. How many villas do we have open for a certain week? Just press a button! Has Mr. Smith ever rented from us before and if so when, what villa, etc? Press a button! I know we are not even using the software to its full potential, we are taking baby steps. We plan to start integrating the software with online calendars, QuickBooks, and I’m sure other great things I don’t even know about.... I am also thrilled with the level of support. Many thanks for all!
Dan Kasal - TC Villas - TCvillas.com - 9/1/2010
Vacation RentPro has truly made my life more organized and easier, and also made it possible for our business to grow. Thank you, thank you! The support I’ve received has been phenomenal. The transition from paper to a working vacation rental system has it’s challenges, yet VRP has made it as easy as possible. I would highly recommend this program to anyone in the vacation rental business. It’s as though VRP got in my mind and thought of everything I needed. There are many opportunities to personalize the system. Plus, they are always working on updates and making the program even better. Bottom line — Love it!
Cara Middleton - U.P. Michigan Rentals, LLC - UPMichiganRentals.com - 8/21/2010
We’ve been using your software for about 18 months now. I can’t believe the difference Vacation RentPro has made for us. Not only has it saved huge amounts of time, it has enabled us to systemize the whole process and feel confident that everything looks professional and is under control. For example, it used to take us nearly an hour to construct a rental agreement, update spreadsheets, inform the cleaner, set up reminders for payments, update the diary, etc etc. Now the process takes just a couple of minutes. Initially I felt a little overwhelmed with all the system could do, but the help screens are very good. And on the rare occasion when I’ve had a problem I couldn’t solve alone the support has been amazing. Immediate response (from a patient and friendly real human being!) and if there is scope to improve the software an update appears almost the next day. The portability of the system is very important to us – we run the rental business from the UK with an office in New Smyrna Beach, Florida to look after our renters. We treat our home system as the ‘master’ and use the FTP backup feature daily for our office staff to download the next morning, so they always have up to date data. (Our internet connection is not fast enough to run it as a remote network). When we travel we can take it with us on either the laptop or a memory stick. Overall, this is a piece of software I wouldn’t want to be without! Thank you!
Liz Densley - Silver Dolphin Properties LLC - SilverDolphinProperties.com - 8/16/2010
We wanted to tell you how pleased we are with the Vacation RentPro software. To say it has made our lives easier is an understatement. We manage 40+ condos on the Florida panhandle, better known as the Emerald Coast. As a young company starting out with a few properties, we used Word documents, Excel spreadsheets, etc., which became very labor intensive and time consuming. We saw the need for a solution and sought out rental software. After looking at many different rental software companies, we found Vacation RentPro. It seemed more than capable to handle our needs, and the price was very attractive. We have been using the multi-user version of the software for a couple of years now and are very pleased with its ease of use and the support we get if we have questions. This product has surpassed our expectations and made us a much more efficient, effective, and professional company. Thank you for your product!
Rich Hayes - WindFall Property Management - WindFallProperty.com - 08/12/10
We started our Vacation Rental Business in April 2009 with only 2 properties and now have 25 properties. A lot of our success can be attributed to the Vacation RentPro software. Our booking process flows smoothly. Reports for owner payments, commissions and sales tax are extremely helpful. We are continually amazed by the creativity of each new update. Just when we think there is no other way to improve the software, a new update proves us wrong. We have worked with other vacation rental software systems in the past, and we can assure you Vacation RentPro is head and shoulders above the rest!
Dick & Patty - St. Augustine Beach Vacation Rentals - MyStAugustineVacation.com - 6/14/2010
We've been using Vacation RentPro for 2 years. We manage weekly rentals for about 60 properties in the “Lakes Region of central Vermont”. Prior to using Vacation RentPro, we had spreadsheets, wall calendars and files with reams of paperwork overflowing! Vacation RentPro has increased our bottom line by allowing us to respond instantly to potential customers and operate efficiently. Our season is short, so we need to take advantage of every rental opportunity. Tasks like preparing owner contracts and tenant contracts that required hours, are now accomplished in seconds with Vacation RentPro. Vacation RentPro’s reporting features give us all the information we need to manage the business as well as providing professional looking and accurate reports to the owners we represent. We investigated other software packages prior to purchasing Vacation RentPro, and found them either too limited in features or too complicated. Vacation RentPro is rich in features yet easy to set up and very user friendly. When on occasion I asked for support, I was amazed at the speed of response. At one point I asked the folks at Vacation RentPro about a particular function we needed, a few weeks later, the feature was added to the software. There have been many updates since we first purchased the software. It shows Vacation RentPro listens to its users and provides additional features that make a great product even better. We give this software a “Two Thumbs Up”.
Jim Losneck - Lakes Region Vacation Rentals, Inc. VermontLakeRentals.com - 4/8/2010
We spent a good deal of time searching for software that would cover all the various aspects of our property management and vacation rental business. Discovering Vacation RentPro was surprising; it sounded too good to be true. Working with VRP quickly allayed my doubts. My staff and I are delighted with its comprehensive structure and ease of use. The price too is astonishing in a marketplace where thousands, even tens of thousands of dollars are charged for programs which are incomplete and far from satisfactory.
Bernard Byrne, President - Central Florida Rentals & Management Inc - CFRMVillas.com - 3/29/2010
We manage 50 vacation rental properties along the Panhandle of Florida and the Gulf Coast. We researched about 20 online and offline vacation rental software packages before we selected Vacation RentPro. Although all packages had their plus features, VRP filled our main criteria. We were looking for a software package to integrate with PayPal, a quote system to respond to VRBO email inquires, responsive tech support and an offline accounting system that would run on our server and post updates to our website server. Of the ones we reviewed, Vacation RentPro matched the best. The bonus features that VRP offered was integration with Webervations for an online booking engine that is simple to setup and customize in order to match the look and feel of our site. Our rental agents say that VRP's auto reminder of payments due, daily check-ins and check-outs and other reminders that appear in the alerts has made their job so much easier. VRP has provided the ability for us to take our business to the next level and acquire more properties without hiring additional staff. And as we all know efficient software is much less costly than adding additional staff.
Robert Simmons - VrClubOnline.com - Gulf coast, AL - 3/4/2010
Prior to starting our company we managed a couple of our own properties using spreadsheets, hand written calendars and simple word processing documents. We knew that when we started managing vacation rentals for other people, that system would not work for us. We started our company almost two years ago and have been using Vacation RentPro from the beginning. Our company has grown and we now manage over 50 vacation rentals and have two assistants working for us. I have looked at and “trialed” many other products thinking we needed an online system, allowing our assistants more access to our information. Every product I looked at, regardless of the price, seemed it did not do all the things I need, or it did not do them nearly as well as Vacation RentPro. The product works great and has so many features that I'm still finding new things it can do to simplify our process. It seems there is never a week that goes by when I don’t check the Updates Web Page to see what new things are out there to make my life easier. I am really sold on this program!
Larry O. – OlaProperties.com – Ko'Olina, HI - 02/24/2010
We have been using Vacation RentPro for more than 2 years now. Previously we paid over $12,000 for other software we thought was a top brand rental management system. We found that program to be non-user friendly, to say the least. I wish we had known about Vacation RentPro years ago! We manage over 100 properties efficiently and effectively now using Vacation RentPro. Thank you for a product that has allowed our business to grow and is easy to use!
Anne G. - PerfectLanding.biz - Lake Huron, Tawas City, MI - 2/9/2010
In our first month of using Vacation RentPro we can already see a dramatic difference in the way we do business. The software has helped us streamline our process freeing up valuable time and energy. Even though we are still just learning everything that the software has to offer, I can tell you WE LOVE IT. I especially love the ability to create templates to automatically generate our Rental Agreements and email directly to the customer, as well as generating cleaning schedules for our staff. This software was a steal for the price we paid versus the value it brings.
Laura Clayton and Renee Clayton - Beach Condos In Destin - Destin, FL - 1/15/2010
I would like to express my total satisfaction with Vacation RentPro. It has saved us untold time and aggravation, and made managing our vacation rental a breeze. Thank you for an excellent product!
Mike Ferguson - 2SummerPlace.com - Johnson City, Tennessee - 12/7/2009
The VRP software is a lifesaver! We are a growing property management company in Port Aransas, Texas with 40 plus properties, and VRP grows with us.. We have tried many other software packages in the past. The VRP developers have created everything we could have ever asked for. The flexibility and ease of use and input screens are wonderful. All our information is easily incorporated. And the forms can be customized to our own needs. This software has made my job much easier, but more importantly, more accurate for reporting and owner payouts. Thank you!
Melissa and Julian Sergeant - Beachcomber Vacation Rentals - Port Aransas, Texas - 11/25/2009
We made the decision in August 2009 to purchase VRP and it is the perfect product to build the foundation and growth of our vacation rental business. It is so flexible and easy to use. Since that time I have contacted Support at least four times with questions. Each time they have responded in less than an hour, have always taken the time to help solve an issue quickly, and each interaction has made me glad I made this choice. They certainly get the award for the best, most friendly and prompt tech support!
Suzanne Simmons - Playa las Tortugas - Nayarit, MX - 10/30/2009
Vacation RentPro Software has completely revolutionized our property management business. This software does everything - manages and synchs the internal reservation calendar with 3rd party calendars (such as Homeaway and Webervations), organizes your daily work flow, sends out follow up reminders to customers, organizes and automates all your document communication with renters and owners, provides customer relationship management, manages your website content from one central repository, schedules cleanings with your cleaning staff, and much, much, more. After a 20 year career in the software industry, I can safely say that I've not seen a software package that addresses a niche industry with such deftness, comprehensiveness, and ease of use as VRP!
Will Kaufman, Grand Escapes, LLC - LakeGranby.com - Grand Lake, CO - 9/29/2009
I had been searching for property management software for months. I evaluated over 10 different applications. The majority of them had a number of features I was looking for but they were lacking something. I could not find anything that helps VR owners respond to inquiries in the most efficient manner and also manage the properties using one application. I gave up and decided to hire a software firm to write our own software. While doing competitive analysis, I came across Vacation RentPro. The software had 90% of the capabilities I was looking for and the price was 80% cheaper than the competition. I decided to give it a try and put our software development project on hold. Within a few hours of using the software I sent an email to our software development firm to say that I have found what I was looking for. This software is AMAZING. The designers have put in so much thought into this, it is incredible. Vacation RentPro allows you to respond to inquiries, create bookings, send out email communications and contracts, notify housekeeping crews, keep track of all interactions with customers, track payments, generate owner statements, post data to QuickBooks, generate mailing lists, generate websites, post cleaning calendars, create custom queries, download online bookings, upload rates, etc. etc…. However, I was still looking for that additional 10% capability I needed. I had decided to compromise and live with 90%. I decided to call Support and ask a few questions about the software and if there was a way to achieve my requirements? To my surprise, two days later there was an update posted on the website which added all of the features I was looking for and more! I could not believe my eyes. Now I can truly say... this software helps us manage "ALL" aspects of our rental property management. If you are looking for a complete Vacation Rental Management software package, this is the answer. Take some time to set it up properly and once it is done, it will make doing business so much easier. I now have time to devote to marketing and promotion, which was earlier consumed by back office work. My ROI is sky rocketing already. Thank you Vacation RentPro!
Nirav D., VacationRentalSouthPadre - Plano, TX - 9/22/2009
Back in 2006 I started a vacation rental management company with two homes. By 2008, I had 11 homes and the complexity of performing quotes and owner payouts was overwhelming. My "online" rental management software solution had gone down twice in a week span and left me totally unable to access any data. I knew I had to find a better solution. After researching for almost two months and testing various solutions, I came across Vacation RentPro. I downloaded it and to my surprise it was very feature rich and appeared it would do everything I needed to do. I called and spoke with Mark and he confirmed the software would meet my needs so I purchased it. As I went to install Vacation RentPro, I was initially somewhat overwhelmed by all that it could do, and believe it or not, I waited to complete my transition to the new system for over 6 months. That was my mistake because as soon as the transition was completed, it was like night to day. I can proudly say I use 80% of the capability of the program to it's fullest. Being in the Information Technology field, I am extremely impressed with the updates that are put out to enhance the program. Being an IT Security Officer, I am especially thankful on the effort to meet PCI Compliance. Feel free to contact me through my website, I'll be glad to show you what I do with Vacation RentPro. Highly Recommended!
Gary A. Gray, MSR Select Vacation Rentals - Rent with Confidence - Miramar, Florida - 8/31/2009
We started our property management company in March of 2009 and immediately figured out we needed a software solution to track the complexities of the business. After searching and demoing many packages we found Vacaion RentPro. We are amazed at how nearly every business situation/problem we encounter is addressed in the software. We sit around talking about what we’d like to do with the business and then say, let’s see if VacationRentPro does that and in every case the answer is; “yes it does”. The software is extremely easy to use and if we get stuck we just email support and someone gets back to us immediately. I know we’ve only tapped about 25% of the software's capabilities, but I’m convinced there is no better product on the market for the money. Highly Recommended!
Bruce Zentner, Poipu Vacation Properties - Kauai, Hawaii - 7/16/2009
We have been using Vacation RentPro for only about three months now. We had considered using some web based systems or even building our own. We are so happy we decided on Vacation RentPro! We are a small and growing company with new properties coming on all the time. It would have been very easy to get swamped. The VRP developers have thought of everything. The document and email handling features are a real time saver. The system is very intuitive. The accounting features made the decision to start using VRP easy. Awesome product, keep up the great work!
David Rogerson - IonianDreams.com - Greek Holiday Villas - 7/1/2009
Hello, I have to send this letter to express how pleased I am with your software. I spent weeks looking for a program that did not have a monthly fee, allowed me to post my rental property calendars, set up schedules for my cleaners and integrate with my accounting software. Your program did all I wanted and more. I love the ability to respond to HomeAway emails for price quotes with just a few clicks of the mouse. The ease of the report generator makes it very easy to customize my reports. The reservation and billing process is extremely user friendly and detailed. The floating calendar makes things much easier. There are too many things about this program that far exceeds any of the other programs I evaluated. Thank you so much for making a program that vacation rental owners can use with ease!
Dr. Geoffrey Lord - DGRentalManagement.com - New York, NY - 6/23/2009
I want to compliment you on your Vacation RentPro software. We started out at 20-30 vacation rentals and now have over 60. We are able to rent the units, contact the property owners, the tenants and housekeepers, and keep the calendars updated all at once. It's such an easy program to work with, and we are so much more efficient now.. and... we don't have to deal with as much paperwork as we did before. I have also checked other programs and this one is very affordable with all the features we needed, so I would highly recommend it to anyone who has a rental company. Thank you very much!
Janne' J. - Bayshore Rentals - Morro Bay, CA - 6/16/2009
I just wanted to drop a line and say how happy we have been with your software. As a new company, we wanted to implement an in-house software program to handle our bookings and accounting along with ease of remote access. Thus far, Vacation RentPro has proven to function well above our expectations. We have increased our number of properties five-fold in the past 3 months and Vacation RentPro’s unlimited properties license has more than paid for itself thus far. We inquired into other companies but found server integration and user friendliness faulty. Not to mention additional charges for any updating, tech support and/or monthly charges if it were a hosting company. I will admit, my favorite function is the Floating Calendar. It saves me so much time I cannot express how invaluable it is. Thank you Vacation RentPro!
Carrie DeLauder, Affiliate of Vacation Home Manager LLC - VacationHomeMgr.com - Panama City Beach, FL - 5/19/2009
Thank you for removing so much of the burden of being an owner of vacation rental properties! We have owned several rental properties in the Destin, Florida Area for over ten years. Until recently we have been with rental management companies and used our own websites to increase rentals through them. Circumstances forced us to begin renting several of our units ourselves. The burden of keeping up with everything was overwhelming. I began with notes on paper calendars, then Excel spreadsheets. I was introduced to Vacation RentPro and now use Vacation RentPro exclusively. This software makes answering emails and providing quotes extremely easy. And it manages the scheduling of activities required throughout the entire rental process. Whenever I had difficulties, support was just a phone call away to help resolve our problem. I have never experienced this level of service from any other software provider. I highly recommend Vacation RentPro for anyone renting vacation properties!
Don Bennett, Destin FL - www.DestinFlCondo.com - 4/13/2009
I am absolutely amazed by your dedication! All of the updates you continue to work on and add to your software is appreciated so very much! You and your company make it possible for someone like me to have a business such as I do and make it run smoothly and allow it to grow. It is just so refreshing to know of you and your company’s standards. Not too many businesses out there take that extra time with a customer. You take that time graciously. Thank you!
Rachel S., Panama City Beach, FL - BlueSkyDays.biz - 3/7/2009
We started using Vacation RentPro just over a year ago. We switched to this fantastic software tool and were amazed at how much it helps. To name just a few: Simple reporting to run your business and provide clients with the information they need to understand occupancy, revenue and pay their taxes. No double bookings. Accounting export directly to Quickbooks (this has saved us days and days of manual entry time). Now that we have more than 20 properties I cannot see an effective way to run our business without this software. Also, the support is second to none. There is always someone on the telephone to discuss problems or ways to improve the use of the software. They are always helpful and honest. Well done to the team and a sincere THANK YOU!
Gary Luck, MBA, MSC - PoshPadz.com - 2/26/2009
Thanks for providing a great product! We have found your software very easy to use as our business has grown. We are very pleased with the many features of the program and the continuous updates.
Karen Fuller - Summit County Mountain Retreats - SCMountainRetreats.com - 2/9/2009
We have been using Vacation RentPro for only a few months, but we can really see the difference already. The program makes the process so much easier and cleaner. With the reminders we are on top of our reservations. The time spent setting up the various features is well worth it. Vacation RentPro Customer Support is great. They are very helpful and patient. I would highly recommend Vacation RentPro to anyone who is looking to stay on top of their Vacations Rentals and represent themselves in a very professional manner.
Glenn and Roz - California - MammothMountainRentals.net - 1/7/2009
Just over two years ago, my wife and I decided to convert our two condos to vacation rentals. As we performed all the work ourselves, it took some doing. We subscribed to web site listing services and the inquiries began to come in. Initially, I started trying to keep track of inquiries, bookings, rental agreements, payments, etc. in spreadsheets and a paper notebook … but it quickly became apparent that I was getting in over my head with this system. After downloading several trial versions of various management programs, Vacation RentPro among them, I found VRP to be the most comprehensive offering … and at a great price. Although we are a small operation compared to some, Vacation RentPro has helped us organize our records and established a consistent methodology for performing all the tasks that are required for effective administration of the rental properties. Mark has also provided outstanding support with very rapid feedback and response to questions and improvements in the software. This is one software package that is a “must-have” for anyone who manages short-term rental properties. Thank you, Mark.
Steve Bisel - HomeAway.com/vacation-rental/p174587 - 1/7/2009
After 8 years of managing over 150 vacation rental properties in the Upper Florida Keys, I decided to open my own company, with under 25 - high end vacation homes. The huge task, is that I would be the only person doing all of the work. Vacation RentPro has made it all possible. I reviewed many programs over the years, they all lacked some important feature. Not Vacation RentPro. It has everything. The best feature is the customer service and constant improvement updates. Mark is always there to answer your questions and listen to your needs and suggestions. Besides working for myself, this was the best decision I have made. Thank you Vacation RentPro!
Jo Anne Thibeau - Florida Keys - FloridaKeysLuxuryRentals.com - 11/8/2008
Your tool has saved me upwards of 90% of the time I was spending on the booking and reservation tracking process while improving quality of communications with my guests. I also feel more in control of the business and spend less time thinking about the details. It's a great product - I was hitting the "wall of complexity" around tax time, but after investing a weekend setting up your tool, it has been just minutes a day to manage. Thank you.
Sean McCauley - Ely, MN - EchoTrailCabin.com - 10/14/2008
After running a vacation rental business for 5 years, the paperwork was really doing my head in – completely and sadly disorganized. I cannot believe that I didn't find your software earlier. I particularly love that I have done away with unnecessary duplication of data, and double bookings are a thing of the past! My cleaner loves the clear and easy to understand cleaning reports, and the owners are really happy with the monthly property statements. Me – I love just doing everything once, and I am a complete fan of the “instant document and email templates” which so easily provide property specific information without needing to put it in manually each and every time. A booking now takes me less than 3 minutes to enter and email instead of up to 15 mins! I so appreciate your quick turnaround of my email enquiries too. Vacation RentPro has my vote!
Lindy Bonnett - Brisbane, Queensland, Australia - HomelyHouses.com.au - 10/2/2008
Vacation Rental Pro is a great program for vacation rental property management. I have used this system for almost two years and here are just some of the good points: Inquiry Reply, single most important element for us, done accurately and unit specific in just a few clicks. Unit Specific Web pages, easily constructed and updated, attractive, with unit specific calendars. Online Bookings Interface, downloads guest payment info, provides easy Virtual Terminal entries, uploads calendar updates, unprecedented positive guest response. Guest data and information, clipboard insertions, automatic insertions, for emails and rental documents. Understanding, support, and updates, Mark is always working to make the system even better. Give it a try with the demo. You won’t regret it.
Lee Stone, Vista Cay Luxury Rentals, Orlando, FL - VistaCay.org - 9/21/2008
I wanted to thank you again for the terrific software and support. I had put the pieces of the "rent by owner puzzle" together over a ten year period, using word programs, spreadsheet programs, mail programs, but it was still a puzzle. Your software has put it all in one place, in logical order, and at a great value. On top of this, your support of the product is the absolute best I have ever experienced. Thanks again.
Phil - StarBlestVilla.com - 9/20/2008
I have been managing vacation homes for 4 years before taking the plunge and purchasing this software. This past year we had grown from 5 homes to almost 25. After researching programs and talking with Mark, we decided VacationRentPro was the way to go. I am still kicking myself every day for not taking the plunge to buy this sooner. It takes away the anxiety, minutia and time consuming details of booking reservations, sending out agreements, following up with guests and managing every detail of the vacation rental management process. We are now so proactive with communication to guests rather than being reactive to them. They enjoy and appreciate being kept up to date on payments, directions, welcome letters and thank you's after their stay. I no longer have the late night panic that I missed a reservation, double booked someone, or missed collecting a payment. I sleep like a baby. I actually miss the software when I am away from it. And, lastly, support is quick and top notch.
Dan - NewBuffaloVacationRentals.com - 7/31/2008
I just wanted to let you know that I am passing along you and your business information for Vacation RentPro. I know several people who do rentals on their own or might move in that direction. I am very confident in your product and your services. I love the software and am still learning great features about it that I haven’t started to utilize. Thank you much.
Rachel S. - BlueSkyDays.biz - 7/17/2008
I spent months looking at other software (both commercial and open source). All were either cost prohibitive or just didn't do what I wanted. Finally, I found Vacation RentPro and could not believe that it did everything I was looking for, and was still affordable to a small business. Talk about saving time and making rentals painless! Support has been great too. It's nice to ask questions and get quick answers from someone that really knows the software AND the vacation rental business. Thanks again for a great product!
Les Fairall - BonnieBraeCabin.com - 7/14/2008
As a business owner in a non-related industry for many years, I stumbled upon the vacation rental business. I started with one property, and using a calendar/appointment book seemed to work. I purchased little sticky tabs in various colors to indicate when payments were due, when to send directions, when to call the guest, etc. I had a system and I liked it. Then I purchased my second property last year and realized that I needed to investigate rental software. I looked at a lot of various programs, and then looked at Vacation RentPro and realized it was what I needed all along...even with just one property. I can't say enough about how it fits with the way I work. The "reminders" and "payment due" notices take the place of my colored sticky tabs. It absolutely fits all my needs. All the document templates are perfect and it is great to be able to customize them - even the email messages. VRP has several "workflow tabs" that provide the exact number of documents I need and the flexibility to create anything I need. The document templates can be customized for each property and easily copied to new properties. The "placeholders" feature is perfect. I can also notify the housekeeper, be reminded when payments are due, when a guest is checking out, when one is checking in - everything I need to know to stay on top of my rental business. The price of the software is unbelievable. Updates are frequent and it is obvious the developer listens to his customers. I could go on and on. I cannot say enough about this software - I LOVE VRP!!! It is simple, easy to use, and Mark is very helpful and personal. I still have a lot of exploring to do and more features to learn about, and yet - at this point - it is perfect in every way for me. Thank you so very much.
Brea Gratia, CabinInAsheville.com - 6/28/2008
I would like to take this opportunity to tell you how impressed we are here at Easy Street Vacation Rentals with your Vacation RentPro rental booking system. We have 12 properties and have been managing them manually for some time. We converted our accounting system to QuickBooks, and our accountant, who helped us with the conversion, researched several Vacation Rental Booking systems. Following her research she highly recommended your system. To say that you have revolutionized our business would be an understatement. You have incorporated everything in your system that we have been doing manually and more...much more. We even followed your recommendation and incorporated Webervations to be able to take reservations with credit cards directly from our web site. You have literally saved us HOURS of work daily, and probably saved my marriage. Great, great job Mark you have created a fabulous system. Thank you.
Rick Scali, Easy Street Vacation Rentals, LLC, EasyStreetVacationRentals.com - 4/30/2008
Vacation RentPro is absolutely the best program I’ve ever used---and I’m not just talking among rental software---but all software. I recently bought a new laptop, and with that comes the chore of installing all the software and moving my data. VRP was the only program that made the move effortlessly. For a week of spending time on hold with support people in “India” for so many of my other programs, VRP was stress-free. I only had one little tiny issue, and Mark picked up the phone and called me back immediately. Voila. Solved. (I write this while being on hold for 40 minutes with Coffee Cup!). Thank you!
Maria Slaby, LittleRiverHarmony.com - 4/25/2008
Quite honestly, if someone offered me a million dollars to remove this program from my computer I would flat out turn them down. I LOVE IT!!!
Jason Ellard, HawaiiVac.com - 4/23/2008
Not only is your product excellent, but your support is more than above par! This is from a Brit who’s business is in Austria but lives and works in Nigeria. Without your product I would not be able to operate. Thank you.
Paul Harrison, ChaletAustria.com - 4/22/2008
We started with 2 condos in November and we are now pushing 60 units, - just 5 months later! We are on our way to 100 by years end and could not have done this without your software.
Todd Morrison, Snowman Rentals, LLC, SnowmanRentals.com - 4/14/2008
This software package is awesome. I found it to be incredibly user friendly and I'm able to generate a monthly Property Statement for an Owner in a fraction of the time compared to when I generated these types of reports using excel spreadsheets. The author should get the Vacation Rental Nobel Prize for this program!
Candace Mack, RA, KauaiCalls.com - 2/19/2008
I absolutely LOVE Vacation RentPro – I cannot imagine running my VR business without it. It has truly given me back dozens of hours each week. If you want something that will grow with you, and you want great service, and you like a desktop application with the option of having a lot of your information online as well, I highly recommend it.
Carole, Greek Vacation Rentals, Inc. - Posted in Yahoo Groups forum, #46308 - 12/11/2008
I was skeptical about which software to invest in for my vacation rentals. After looking at several I decided to give Vacation RentPro a try. It made it easy that it came with virtually unlimited functionality to try out for your first 5 bookings. To tell the truth I was hooked after the first booking. I have gone from an average of 45 minutes per booking total to about 10 minutes. And that includes the signed contract. I almost hate saying this but you are really getting a $5000 plus software package for under $200 bucks! Plus the support you get is beyond real. Responses to e-mails in under an hour is unheard of. I give the program 5 Stars (Out of Five).
Conston Taylor, ParkCitySilveradoLodge.com - 11/29/2007
I love the program. I have looked at dozens of vacation short term property rental programs and I just love the colors, the easy usability and the functionality. I Can't believe that I was off and running right after I downloaded the product. I am so grateful that I stumbled on your site. Thank you. I look forward to working with you.
Carla, Pentwater, MI - 11/8/2007
I just want to take a minute to tell you how much I love this software. It was really good when I first got it, but what makes it GREAT is your attention to detail, your support with questions, and all the updates you make. Thank you so much…it has made managing my rental a piece of cake.
Bradd Fisher, GVLEscape.com, San Bernadino, CA - 10/17/2007
From our home we manage four vacation rental properties in Sonoma County (CA) Wine Country. For the first three years it was nearly a full-time job. This last year we realized that we needed a better system and so we researched more than a dozen property management programs, and did the trial offers of several, but none seemed to be the proper fit for a “By Owner” vacation rental business. We implemented Vacation RentPro (VRP) in January 2007 and it has met or exceeded all of our expectations for managing both the bookings as well as guest information. By utilizing such features as the email templates and the reminder/alerts, we have reduced our workload by two-thirds. Also, we don’t worry anymore about missing due dates or letting a customer slip through the cracks. Exporting data to QuickBooks has greatly simplified our accounting and monthly reporting. Mark is receptive to comments from users in his effort to continually improve functionality. In fact, he has made several updates at our request to better meet our specific needs. This software has allowed us to better manage our properties and serve our customers while freeing us up to spend more time with our two sons (4 yrs old and 7 months old). We couldn’t be happier with VRP. Don’t let the price fool you… it’s a great product at a great price! Thanks Mark!
Jill and Dell Jensen, WineCountryLodges.com, Healdsburg, CA - 8/19/2007
We love this program! I don't know what we would do without it! If you've got rentals...you need this! It's easy to use, and customer service goes above and beyond!
F.W. and Pamala Muldowney, Santa Rosa Beach, FL - 8/17/2007
Your search stops here for your vacation rental software needs. This software has it all! We manage multiple properties in Southwest Florida and have always been disappointed with the various vacation rental programs available . Some of them were better than others but they all seemed to be missing the key components for managing vacation rentals which ultimately affected our bottom line due to lost opportunities . VRP provides the ease of bookings, availability of property data, individual owners and most importantly the synergy of all the pertinent info into queries that you build yourself. VRP also analyzes your advertising media to see what’s working for your business and what’s not. VRP won’t let you forget tentative or quoted opportunities, create double bookings or even worse….missed payments. Vacation rentals are similar to hotel rentals with a multitude of variables that must be incorporated into a platform that is usable. VRP has all this. Once you customize it to your rental needs, there is nothing that VRP can’t handle. Most importantly, Mark the developer is constantly improving/updating VRP to meet the demands of the various elements such as technology and clients' needs.
Brian Busnach, Okin Management LLC, OkinProperties.com, Ft. Myers, FL - 4/19/2007
I currently manage 12 homes from different owners and 3 different managers through our web site at: sunkissvillas.com . And the number of homes I manage is growing. I’ve looked high and low for years for a good management solution that would make my life simpler without costing me an arm and a leg. I’ve even used higher priced management software but it left a lot to be desired and I would end up using multiple programs to manage the various aspects of villa promotion, reservations and management. I spent a couple of months getting to know VRP and discovering lots of things along the way. Once you've set up VRP to work the way you work, it’s as close to automatic as you can get. It keeps you on top of the things you need to do, reminding you of all the things you probably had a spread sheet for before. I love the “Workflow” area because I know what I’ve already done, when I did it, what needs to be done and when it needs to be done. I can search the bookings by a variety of parameters such as unpaid bookings, etc. And perhaps the best thing is how great the creator of this fantastic software is to work with. I’ve seen more updates and improvements in the past 3 months than the other software I’ve used for the past 3 years! Whether you only have one home to look after or several you won’t go wrong with VRP. This is REALLY GOOD software!
Mark Douglas, SunKissVillas.com, Disney, FL – 4/18/2007
"WOW" is all I can say to describe how Vacation RentPro Software has help me out! Before I was using this software I was a mess trying to keep track of my vacation rentals.. This has truly helped me from double booking and knowing who's coming and going and when.... For the $$ you can't beat the value of this software... Mark, the software writer is always trying to make it better too... He is very responsive to my needs.. This software should be 4 times the cost that it is.
Allen Ginsberg, The Ginsberg Group, Coldwell Banker, TheGinsbergGroup.com, MountainVillageCondo.com, Flagstaff, AZ - 4/6/2007
This software has been very beneficial for my company. It's easy to use and provides me with the ability to respond to inquiries quickly. Also, the support has been great. I always receive prompt answers to my questions. Thanks for the amazing software.
Kristy Baker, Long Realty, Phoenix, AZ - 3/2/2007
I recently purchased your software and I think it is awesome. I've configured my workflow with my existing contracts and standard email responses and it is saving me valuable time. I find myself anxiously waiting for inquiries so I can quickly send out rate quotes. I've noticed that I am closing bookings more quickly because I am ahead of the competition. I have recommended your software to anyone I know that has rental properties.
Chris Stark, Alpharetta, GA - 2/8/2007
Thank you for your product! I'd been looking for something to easily manage my condo in Destin, and had looked at other products, but this covered everything I needed! Easy to get the hang of, and the customer support is fantastic. Thank you!
Tammy G, Houston, TX, PogottProperties.com - 2/8/2007
We have recently switched from using a property management company to managing our properties ourselves. We looked at several Property Management systems before deciding on Vacation RentPro. We needed the flexibility of software that would handle multiple properties and track reservations, cleaning schedules and financial data. Vacation RentPro has exceeded our expectations. The Reports are a huge bonus, because they gives us complete snapshots of the information we need to track. Customer support is also exceptional. We have recommended this software to several of our friends.
Ron Cochran, SunriverRentalsByOwner.com - 12/28/2006
We use VRP daily for renting 11 condos in Branson, soon to be 17 units. The software has been reliable, easy to use, and really meets our needs. We have been able to use quite a few of the enhancements to the software that come on a regular basis. We would not hesitate to recommend the software to anyone!
Gary Moris - 10/13/2006
We have tested quite a few programs only to find that they don’t fulfill our needs, its obvious you have an insight into booking different types of accommodations and the payment methods involved etc. A great product, well thought out.
Gary, AllTheSeasons.net 8/17/2006
An absolute must-have for anyone doing vacation property rentals. The program handles everything we need it to do, and the price is amazing considering all that it does.
D. Davis, Tucson, AZ - 7/29/2006
This product saves me literally hours each week in terms of time spent on managing our vacation rentals. The workflow feature has also saved my sanity, since I now have an automatic record of everything I’ve done in relation to each reservation. I am a raving fan!
Pauline Tyack-Hunt, Seattle, WA, VacationRentalsOnWhidbey.com - 6/22/2006